| Time | Item |
| 9:00 AM - 10:30 AM | Bonus Sessions/Workshops |
| Desktop | Customizing HTML for iServiceDesk |
| WebTMA | Hands-on Report Writing in WebTMA v4.x* *Pre-registration required for all workshops - e-mail UC2010@tmasystems.com |
| Desktop | Creating a Basic Project in TMA Desktop |
Please remember all session schedules are subject to change.